Decorative header image for this page: illustration: hands using multiple electronic devices such as laptop, tablet, mouse, mobile phone.
Resources
This page is an amalgamation of all the resources listed on the individual section pages. We are keen to gather more examples from the UCISA community. Do you have any materials or case studies you can share on this site? If so, please get in touch via the contact page.
In particular we would like to demonstrate how IT projects are communicated within our institutions; look at communication for change management, and add content on the role of the IT department in communicating institutional change.
Why communicate? | Resources
Downloads
- Communications Strategy University of Bath File type: PDF
- Communications Strategy Lancaster University File type: PDF
- Communications Strategy Oxford Brooks University File type: PDF
- Service Level Management and Managing Customer Expectations University of the Arts London File type: PDF
Videos
How to communicate | Resources
External links
- Using social media during a technical infrastructure upgrade University of Sheffield
- 12 Days of IT Security - Christmas Twitter messages Leeds Beckett University
- Remote support – Presentation from Cardiff University at UCISA Support Services Conference 2014 Cardiff University
- Using chatbots for clearing Leeds Beckett University
- Text messages for change notifications Janet text service
Downloads
- Communications Operational Plan University of Bath File type: PDF
- IT Service Catalogue University of the Arts London File type: PDF
- IT Communications Portfolio University of the Arts London File type: PDF
- IT Services Communication Approach University of the Arts London File type: PDF
- Online Engagement Infographic Leeds Beckett University File type: PNG
- Service Desk Metrics and Feedback infographic Leeds Beckett University File type: PDF
- IT Services Social Media Strategy University of the Arts London File type: PDF
- IT Services Social Media Guidelines University of the Arts London File type: PDF
- 12 Days of IT Security Leeds Beckett University File type: PDF
- Writing User-Facing Knowledge Base Articles University of Manchester File type: PDF
- Consistent Terminology for User-facing IT Communication University of Manchester File type: PDF
- IT Services Writing and Visual Guidelines Cheat Sheet University of Manchester File type: PDF
- Internal Communications Toolkit University of Salford File type: PDF
- “Tell IS” Graphics Heriott-Watt University File type: JPG
- Start of Term Engagement Graphics University of Brighton File type: PDF
- Enablement Evaluation Template Cardiff University File type: PDF
- Communications Plan Heriott-Watt University File type: PDF
- IT communications and engagement University of the Arts London File type: PDF
- Social Media Training University of York File type: PDF
- Moving IT Communications to the centre study University of York File type: PDF
- Communications approach for lecture recording University of Edinburgh File type: PDF
- Communications plan for lecture recording University of Edinburgh File type: PDF
Videos
What to communicate | Resources
External links
- IT Alert email template - Issue at a location University of the Arts London
- IT Alert email template - Issue resolved University of the Arts London
- IT Alert email template - Service being updated University of the Arts London
- IT Alert email template - Planned maintenance University of the Arts London
Downloads
- IT Helpdesk Phone Messages Heriot Watt University File type: PDF
- Service Alerts: Information for Service Owners & Administrators University of Manchester File type: PDF
- Planned Maintenance Announcements University of Manchester File type: PDF
- Communications During an IT Major Incident University of Manchester File type: PDF
- Major Incident Communication Toolkit for Comms Assistants University of the Arts London File type: PDF
- Social Media Status Icons University of the Arts London File type: JPG
- Improving Service Outage Communication University of the Arts London File type: PDF
- Service Monitoring Tools University of the Arts London File type: PDF
- Major Incident Communications Process University of the Arts London File type: PDF
- IT Email Alert Templates University of the Arts London File type: ZIP
- IT Services Emergency Communications Policy University of York File type: PDF
Who to communicate to | Resources
Downloads
- IT Communications Pack Leeds Beckett University File type: PDF
- IT Services Objectives University of the Arts London File type: PDF
- Stakeholder Heat Map University of the Arts London File type: PPTX
- Stakeholder Management Framework University of the Arts London File type: XLSX
- Stakeholder Management Strategy University of the Arts London File type: PDF
- Stakeholder Managers: Ownership Process University of the Arts London File type: PPTX
- Stakeholder message review for lecture recording University of Edinburgh File type: PDF